I do not know if it’s the product itself or if I got a bad batch but the...

I do not know if it’s the product itself or if I got a bad batch but the product is very dry,goes on clumpy and is pretty difficult to get off my eyebrows.When I remove it I need warm to hot water and it still takes some aggressive swiping to remove.As a matter of fact, I won’t even put it on my lashes. If I could return it I would.