Charger does not fit into it properly (not snug and will not even light up...

Charger does not fit into it properly (not snug and will not even light up when plugged in) and will NOT charge. It will only work if it is plugged in!! You can space around charger and seems the device opening is too large and made wrong/cheaply. For as much as I spent, I am appalled it won’t even charge or work properly for even one use. What a disappointment.